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Windows 7: Windows 7 Build 7601 Windows is not genuine

23 May 2014   #1

Windows 7 Enterprise 32 bit
Windows 7 Build 7601 Windows is not genuine

Hey all,

I am helping a friend fix her computer as she turned it on one day and it came up with a black background with the message "Windows 7 Build 7601 This copy of Windows is not genuine" in the bottom right hand corner.

I've completed a virus scan and got rid of anything unwanted I could find.

I've been scouring these forums seeing that there have been lots of people with similar issues and any help would be very much appreciated.

Additionally, she is unsure of her product key, and I've attempted to 'activate windows online' but it comes up with Error Code 0x8007232B

Anyway, thank you heaps for anyone who looks at this for me! I've run the Diag Tool and this is what it comes up with

Diagnostic Report (1.9.0027.0):
Windows Validation Data-->

Validation Code: 50
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-2VJC9-XBBR8-HVTHH
Windows Product Key Hash: k/l/EMDQdwK9OvdCkPtHG1YdosE=
Windows Product ID: 00392-918-5000002-85999
Windows Product ID Type: 1
Windows License Type: KMS Client
Windows OS version: 6.1.7601.2.00010100.1.0.004
ID: {F439C54F-A887-490D-91A6-CDBBFD76B596}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Enterprise
Architecture: 0x00000000
Build lab: 7601.win7sp1_gdr.140303-2144
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
OGAExec.exe Signed By: Microsoft
OGAAddin.dll Signed By: Microsoft

OGA Data-->
Office Status: 100 Genuine
Microsoft Office Enterprise 2007 - 100 Genuine
Microsoft Office Visio Standard 2007 - 100 Genuine
OGA Version: Registered,
Signed By: Microsoft
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005_E2AD56EA-765-800a_E2AD56EA-766-191_E2AD56EA-148-80004005_16E0B333-89-80004005_B4D0AA8B-1029-80004005

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: D:\Users\jaime.rodier\AppData\Local\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{F439C54F-A887-490D-91A6-CDBBFD76B596}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.004</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-HVTHH</PKey><PID>00392-918-5000002-85999</PID><PIDType>1</PIDType><SID>S-1-5-21-3195754591-500766061-1045486938</SID><SYSTEM><Manufacturer>LENOVO</Manufacturer><Model>2931RV1</Model></SYSTEM><BIOS><Manufacturer>LENOVO</Manufacturer><Version>6JET73WW (1.31 )</Version><SMBIOSVersion major="2" minor="5"/><Date>20100301000000.000000+000</Date></BIOS><HWID>91F33307018400F8</HWID><UserLCID>0C09</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>AUS Eastern Standard Time(GMT+10:00)</TimeZone><iJoin>1</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>LENOVO</OEMID><OEMTableID>TP-6J   </OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version=""/></GANotification></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>157D2550FC0D586</Val><Hash>rvkhl4II2Z7juXi8xOmscfYiNoA=</Hash><Pid>89388-707-0595592-65880</Pid><PidType>14</PidType></Product><Product GUID="{90120000-0053-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Visio Standard 2007</Name><Ver>12</Ver><Val>43F7338484AE586</Val><Hash>caNgfbV1UAjnunDthiazy8Igkdg=</Hash><Pid>89406-707-0168823-63435</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="53" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, Enterprise edition
Description: Windows Operating System - Windows(R) 7, VOLUME_KMSCLIENT channel
Activation ID: ae2ee509-1b34-41c0-acb7-6d4650168915
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00392-00170-918-500000-03-3081-7600.0000-3102009
Installation ID: 020741281651185114856580300324102292686376596905838606
Partial Product Key: HVTHH
License Status: Notification
Notification Reason: 0xC004F00F.
Remaining Windows rearm count: 4
Trusted time: 24/05/2014 2:46:01 PM
Please use slmgr.vbs /ato to activate and update KMS client information in order to update values.

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0xC004C533
HealthStatus: 0x0000000000000000
Event Time Stamp: 5:23:2014 19:55
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:

HWID Data-->

OEM Activation 1.0 Data-->

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information: 
  ACPI Table Name	OEMID Value	OEMTableID Value
  SSDT			PmRef		CpuPm
  SSDT			PmRef		CpuPm
  SSDT			PmRef		CpuPm
My System SpecsSystem Spec
24 May 2014   #2

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10

The installed Key is a KMS Volume License Key - which is not available to the general public.
It requires re-activation at least every 180 days at a private server owned by the License-holder.

For which version and edition of Windows is the machine licensed, according to the COA sticker on the case?
My System SpecsSystem Spec
24 May 2014   #3

Windows 7 Enterprise 32 bit

The machine is licensed to Windows Vista Basic.

She got the computer in one of the schemes whereby you buy it off the department of education whilst you're studying in school, and have full ownership once you leave, however her school never reset her copy back to Vista and has instead left Windows 7 on there.

This simply could've been due to the timing running out? There were a number of viruses detected on the computer too which I thought may have been the cause
My System SpecsSystem Spec

24 May 2014   #4

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10

Its almost certainly simply due to the license type.
The school was also probably in brracj of the licensing terms since Volune licences requore at least Pro as a base license - they are upgrades.
You need to reformat and reinstall using vista basic
My System SpecsSystem Spec
24 May 2014   #5

Windows 7 Enterprise 32 bit

Bummer! I was hoping against this being the case, but at the same time I had a bad feeling it might've had something to do with it.

She can still check for windows updates, etc. So if she were to keep using the system in its current state for the near future do you think it'll still be fine? Like she wont lose data/it'll still let her use the system?

She's almost due for a new computer anyway, so I'm thinking it might just be easier if she dealt with the black background and the popup asking for her to authenticate if thats the only real repercussion of it?
My System SpecsSystem Spec
24 May 2014   #6

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10

As far as MS is concerned you're already seeing the worst.
I can't speak for any infections.
My System SpecsSystem Spec
31 May 2014   #7

Windows 7 Enterprise 32 bit

Thanks so much for your help on this one! :)
Have filled her in and she's happy with the outcome!
My System SpecsSystem Spec

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